Description
We are looking for an experienced HR specialist to support employees and managers with complex human resources inquiries. This Long-term Contract position focuses on resolving escalated questions related to HR policies, payroll, tax matters, and employee relations while helping strengthen service delivery across the HR support function. The ideal candidate will bring strong communication skills, sound judgment, and a continuous improvement mindset to a fast-paced shared services environment.


Responsibilities:

• Resolve advanced HR inquiries from employees and managers, including issues involving policy interpretation, payroll concerns, tax-related questions, and employee relations matters.

• Address escalated cases referred by HR Advisors and deliver timely, accurate follow-up in alignment with established service expectations.

• Research and manage non-routine HR issues that fall outside standard training, using independent jud...