Overview

Driving business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, reward, performance/productivity, absence management, retention, change management, engagement, and development.

Qualifications

• Matric /Equivalent
• HR/IR Degree / Diploma (Essential)
• A minimum of 2-5 years’ experience in a HR / Team Leader role within the Contact Centre Industry – Essential
• Excellent analyticalskills and exceptional attentional to detail.
• Exceptional Relationship Builder with all Stakeholders on alllevels
• Ability to working under immense pressure, multi-tasking and meeting tightdeadlines.
• Must be able to demonstrate an understanding of the BPO Industry and the importance of managingperformance.
• Track record of implementing and managing new and ongoingprojects.
• Excellent verbal and written communicationsskills