We have an outstanding Contract position for aHuman Resources Assistant to join a leading Company located in theIrving, TXsurrounding area.


** US Citizenship is required.**


Job Responsibilities:

+ Scheduling & Allocation

+ Design and maintain daily schedules for phone, chat, case, and off‑phone assignments.

+ Collaborate with stakeholders to capture staffing needs and balance workload.


+ Real‑Time Monitoring

+ Track agent adherence and productivity in real time; flag deviations promptly.


+ Schedule Maintenance

+ Process time‑off requests, schedule adjustments, and exception handling efficiently.


+ Forecasting & Staffing

+ Lead forecast meetings with leadership, presenting data‑backed staffing recommendations to meet service‑factor targets.


+ Reporting & Analytics

+ Build and refresh dashboards and reports ...