PERSOL Outsourcing is partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team!

• Oversee daily team operations to ensure smooth workflow
• Provide on-the-job training and mentorship to new team members
• Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list
• Propose and implement process improvements to enhance operational efficiency
• Provide and manage operational support across different functions as needed
• Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks
• Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines
• Prepare monthly KPI report and quarterly internal audit
• Attend client meetings to understand their needs, provide update...