Human-Centered Design (HCD), 19488
Location: Juno Beach, FL

Contract Type: [6 months] (12/31/2026

Pay Rate: $61

About the Role

We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. This individual will contribute to ServiceNow-related projects by leveraging expertise in HCD practices and methodologies. The role requires a strong understanding of both HCD principles and ServiceNow to deliver user-centric solutions that align with business goals.

Key Responsibilities

• Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs.

• Conduct user and channel behavior analysis to inform design decisions.

• Perform qualitative and quantitative research to gather actionable insights.

• Develop personas and journey maps that reflect user needs and expectati...