The role will focus on execution and continuous improvement, including:

• Day‑to‑day operational support across customer support, success, sales and finance
• Creating, maintaining, and improving SOPs, workflows, and internal documentation
• Supporting and maintaining CRM and ticketing systems, with hands‑on HubSpot experience required
• Performing QA checks, data hygiene, and basic reporting
• Supporting product launches and process changes with a strong improvement mindset

Ideal candidate profile:

• 3+ years of experience in operations, support operations, or service enablement
• Proven experience driving process improvements in a high‑volume, fast‑moving environment
• Strong working knowledge of HubSpot (CRM, tickets, workflows, reporting)
• High attention to detail with the ability to follow and improve documented processes<...