Job Descriptions:

• Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.

• Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations. • Verify and/or approve the deliverables of the team in accordance with standard operating procedures.

• Coach and provide on-the-job-training to the team.

• Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.

• Responsible for meeting KPIs

• Engage with stakeholders and attend meetings/discussions with customers on working level.

• Address customer issues promptly.

• Identify areas of improvement and propose corrective actions to Branc...