Job Summary:
The Shared Services Analyst I provides support for HR activities with a strong emphasis on learning and development, being the key contact for matters relating to process excellence and support. The specialist will provide day-to-day support for escalated HR inquiries and supports scheduled and ad hoc data requests from partners. Requires strong collaboration, attention to detail, and superior service delivery qualities.

Responsibilities:
30% Supports administration activities, such as Workday/LMS administration, records upkeep, ad hoc reporting, data auditing, and general recordkeeping, and recommends ways to improve and standardize work to support automation where feasible.

15% Resolves Tier 1 and Tier 2 inquiries and collaborates with COE stakeholders for quick and effective resolution.

15% Supports programs and campaign rollouts by participating in solution review, testing, and knowledge article creation. Assists in maintaining course catal...