Provide end-to-end HR Operations support to employees, line managers, and local HR.
Execute complex Local HR Processes, in line with existing policies and procedures, ensuring high-quality data management in Shell People and documentation, including ongoing employee support.
Manage cases according to established ways of working, including:
Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets, and ensure closure of tickets.
WIP management, keeping customers updated on the status of open cases.
Taking ownership of end-to-end processes.
Handing‑off cases to other teams in HR Services as required.
Dealing with third party service providers.
Meeting established KPIs and SLAs.
Escalate complex queries promptly to senior advisors, SMEs, and policy teams.
Act as a country or process focal point when necess...