+ Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.

+ Ensures Manager Self Service entries are accurate and work with Managers who need assistance.

+ Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM). Assists with building a more robust knowledge base for the askHR Team.

+ Works with and defer complex inquires as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.

+ Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.

+ Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and oth...