**Role Overview**
As a VP Manager in HR Quality Controls, you will lead the HR Quality Assurance Team, setting the quality strategy, operating, and performance standards across global Employee Help and Employee Relations processes supporting 265,000+ employees. You will drive a strong controls culture, deliver measurable improvements in quality outcomes, and partner with HR operations and control functions to reduce operational risk and improve employee experience.

**Job Responsibilities**

+ Manage and develop a team of QA analysts, including hiring, onboarding, goal-setting, coaching, and performance reviews.
+ Establish capacity planning, coverage models, and workload balancing to meet monthly/quarterly QA targets.
+ Create succession and cross-training plans to ensure resilience and continuity across time zones and peak periods.
+ Lead calibration sessions with internal teams and stakeholders to ensure consistent scoring and interpretation of policy...