Enhance employee experience as an HR Operations Analyst at RTX in Longueuil, Quebec. Deliver exceptional service through responsive inquiry management and data analysis in a hybrid work model.
RTX is seeking an HR Operations Analyst to join its Shared Services team. This full-time role requires 1 to 3 years in customer service or operational support within HR settings. You’ll utilize systems such as Workday and ServiceNow to address inquiries, interpret HR policies, and recommend optimizations for continuous improvement.
Key Responsibilities:
• Ensure fast and accurate resolution of HR inquiries
• Act as a service culture ambassador in interactions
• Analyze trends and recommend enhancements using data
• Document and escalate complex cases effectively
• Collaborate with HR and IT for service improvements
Requirements:
• 1 to 3 years experience in HR shared services
• Strong problem-solving and data analysis skills
• Excellent attention to detail and doc...