Support the HR Business team in day-to-day HR Service Delivery (HRSD) operations and improvements. Act as the primary liaison with the ServiceNow platform team to scope, design, and deliver HRSD features, case workflows, integrations, and enhancements aligned to HR policies and compliance.



Key Responsibilities



HRSD Operations & Business Support

• Serve as the HRSD subject matter expert (SME) for HR Business stakeholders—translate HR process needs into platform requirements and configurations.

• Triage, analyze, and resolve HRSD issues (cases, requests, tasks) and coordinate root-cause fixes.

• Manage and optimize HR case lifecycle: intake, categorization, assignment, SLAs, escalations, and closure.

• Maintain and improve HR Knowledge Base (articles, lifecycles, feedback loops) to drive case deflection ...