Position Overview
Key Skills and Competencies - Strong customer service orientation with attention to detail and quality
- Excellent verbal and written communication with tact and diplomacy
- Critical thinking and proactive problem‑solving capability
- Ability to prioritize and perform effectively in a fast‑paced environment
- Empathetic listening and proactive customer care mindset
- Strong decision‑making and stakeholder coordination skills
- Proficiency in MS Office (Word, Excel, PowerPoint)
Role and Responsibilities Service Delivery & Client Management - Act as the primary point of contact for managing regional service delivery in line with client standards and contractual SLAs.
- Own overall delivery accountability for the delivery centre, ensuring consistent, timely, and high‑quality outcomes.
- Build and maintain a strong client relationship, ensuring transparency, responsiveness, an...