**Role Purpose**

To support the delivery of a high-quality, centralised HR service by providing effective and consistent HR advisory and administrative support across the business.

Working within a shared services model, the role will partner with HR Business Partners, Centres of Excellence (e.g. Recruitment, L&D, Systems), and offshore teams to ensure timely, compliant, and customer-focused HR support is delivered.

The role will be responsible for managing a range of employee relations casework and responding to day-to-day HR queries, ensuring alignment with company policy, employment legislation, and agreed service standards.

**Key Accountabilities**

+ Provide consistent, commercially focused HR advice and guidance to managers on a broad range of people matters via a centralised service model
+ Deliver end-to-end employee relations case management (with HRBP escalation as required), ensuring a fair, proportionate, and legally compliant ...