We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice.

This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity.

The Role
·Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service.
·Provide rapid responses to housing enquiries via front of house, telephone, email and web forms.
·Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders.
·Coordinate appointments for Housing Options Officers, visiting offic...