We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.
Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.
Key Responsibilities
Manage a patch of properties, delivering effective tenancy and neighbourhood management services.
Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.
Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.
Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.
Carry out estate insp...