Housing Complaints Officer

Salary: £22 / Hour
Job type: Day to Day Cover
Location: Kensington

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Apply now You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code.
The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally.
Key Responsibilities

Manage and coordinate housing complaints from initial receipt through to resolution

Investigate complaints thoroughly, gathering evidence and liaising with relevant departments

Draft clear, accurate, and empathetic complaint responses

Ensure compliance wit...