Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. 

What you’ll be doing

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; 
• You will actively ensure the security of the building, , conduct health and safety inspections, and report communal...