Description

We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments.

Responsibilities

Provide a professional front-line customer service experience via phone, email, letter, and in person.

Manage and resolve a broad range of resident enquiries at the first point of contact

Arrange appointments, coordinate access, and organise meetings

Liaise with residents, ...