**Duties and responsibilities**

+ Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
+ Recommended changes to these standards and training needs on an ongoing basis
+ Maintain a current and thorough knowledge of all housekeeping systems
+ Open and close the shift and ensure effective shift hand over
+ Distribution and collection of keys
+ Management of all incoming and outgoing calls
+ Solve employee grievances
+ Perform Room allocations
+ Perform Room inspections
+ Prioritise arrival rooms
+ Liaise with Front Office for guest and hotel requirements
+ Ensure guest valet is processed and delivered in a timely manner
+ Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
+ Manage all special requests made by guests
+ Ensure consistency within the department
+ Management of lost ...