**JOB OVERVIEW**

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At **InterContinental Hotels & Resorts** **®** we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ **Be charming** by being approachable, having confidence and showing respect.
+ **Stay in the moment** by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

**DUTIES AND RESPONSIBILITIES**

**FINANCIAL RETURNS**

• Control expenses and minimize waste within all areas of housekeeping.

**PEOPLE**

+ Monitor performance and recommend disci...