1.Operational Supervision

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
• Conduct daily briefings and allocate workloads effectively.
• Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
• Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2.Quality Assurance

• Perform detailed inspections of cleaned rooms before releasing them in the system.
• Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting).
• Monitor cleanliness, maintenance issues, and overall room condition.
• Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

• Ensure prompt handling of guest requests and special preferences.
• Re...