Key Deliverables and Responsibilities

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls and messages properly using the telephone etiquettes and Movenpick standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean a...