As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.
Your day to day
People
Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
Recommend or initiate any HR elated actions where needed.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Guest Experien...