Duties Operational Leadership: Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. Ensure smooth daily operations and uphold brand standards across all touchpoints. Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement. Foster and maintain a strong and collaborative working relationship with the team. Team Management & Development: Lead, mentor, and motivate department heads and their teams. Foster a culture of accountability, service excellence, and teamwork. Conduct regular performance reviews and support training initiatives. Guest Experience: Champion a personalized guest experience that reflects the hotel's unique character. Engage with guests regularly to ensure satisfaction and build relationships. Implement initiatives to enhance guest loyalty and repeat business. Financial & Administrative Oversight: Assist the General Manager with budgeting, forecasting and cost control. Monitor reve...