Is directly responsible and empowered for all departments in order to achieve optimum profitability, performance, service standards and guest satisfaction.
Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
Personally deal with guest complaints, communicate face-to-face with guests and ensure such communication is established, and suggest solutions to ensure guest satisfaction.
Provide guidance to all departments and, when necessary, personally take part in implementing all of the quality management systems so as to achieve Rixos Sharm El Sheikh Hotel’s standards.
Together with the Cluster General Manager and all departments, take all necessary measures and ensure coordination to protect the company’s assets and revenues.
Inform the Cluster General Manager of new trends and ideas so that the hotel achieves the highest level of guest satisfa...