Key Job Tasks : Understand and know how to operate the Opera cloud-based on property management system. Meet and greet guests upon their arrival at the hotel. Assist with luggage requests. Perform all check-in tasks effectively and efficiently. Escort guests to room and introduce the amenities in the room. Share and promote the facilities and services offered by the hotel. Perform all check-out tasks effectively and ensure billing is accurate. Answer phone calls within three rings. Record any guests that need assistance and/or incidents. Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy. Follow up with daily pending tasks. Take and manage reservations for walk-in guests and/or when reservation department is closed. Interact with guests warmly and appropriately, making them feel welcomed and valued. Be a lobby ambassador proactively. Attend to guests' queries, needs and other special requests professionally and pr...