JOB PURPOSE

Working closely with Executives and Corporate Departments, the Hotel Director is responsible for delivering the best possible holiday experience to our guests by effectively managing the overall hotel operation onboard our ships. Acting as an ambassador for the MSC Brand Values, the Hotel Director continuously drives a guest-centric engagement with all departments and crew members.

KEY ACCOUNTABILITIES

• Manage the entire Guest Experience and is fully responsible for guest satisfaction across all service areas of the vessel;

• Ensure that all Hotel Departments exceed Guest expectations;

• Work closely with the Master, Staff Captain and HR Director to ensure the best experience for our Crew Members;

• Work closely with the corporate department to implement and execute the MSC product in accordance with Company policy and procedures;

• Manage all Onboard Revenue Cent...