**What You'll Do**

Lead all hotel overnight operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

**Some of your responsibilities include:**

+ Review Front Desk and F+B logbooks for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
+ Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
+ Inspect VIP arrival rooms.
+ Supervise all duties performed by the overnight team.
+ Coach, and counsel employees when necessary, using the correct documentation and techniques.
+ Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
+ Schedule for all areas of operation in a timely manner. Assist with all...