Guest Experience

• Welcome and greet guests with warmth and professionalism, ensuring a positive first impression.
• Manage reservations and seating arrangements to optimize guest satisfaction and outlet efficiency.
• Engage with guests to personalize experiences, answer inquiries, and provide recommendations.
• Handle guest concerns promptly and professionally to maintain loyalty and satisfaction.

Operational Support

• Coordinate with service and culinary teams to ensure smooth guest flow and timely service.
• Maintain cleanliness and organization of the reception and waiting areas.
• Assist in managing guest lists for special events, banquets, and private dining.
• Support outlet managers in daily operations and reporting.