Responsibilities:

 Responsible for the overall operations management of the properties.

 Monitor day-to-day facilities and maintenance operations.

 Lead and supervise all operation staff to ensure daily operations is running smoothly

and efficiently.

 Review the operations processes and workflow to maximize tenant's satisfaction.

 Handle tenant’s complaints, feedback review and take remedial actions for service

recovery and to improve service delivery.

 Maintain an excellent customer service standard with effective internal/external

service communication and to provide good customer service experience at all

times.

 Establish and maintain strong and positive relationships with all landlords, tenants,

vendors, contractors and all internal/external customers.

 Conduct regular inspections of properties and perform preventive property

maintenance promptly to keep the property funct...