The Host coordinates dining room activities to ensure quality service is provided to guests.

Essential Duties and Responsibilities:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
• Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provide menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in OpenTable
• Maintain complete working knowledge of the menus, menu ingredients, and daily specials.
• Manage the door; maintain wait list as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is ready.
• Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform the manager of c...