Job Description

Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance, etc. This role will help you to take ownership of each customer interaction while treating customers with respect and responding with empathy. This role offers the opportunity to make a positive contribution to the business and continuous development of your skills and capability, thus providing a rewarding career path.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist II in Customer Service, you will take approximately 80–120 inbound calls a day from Mortgagors. By building a strong rapport with your customer...