To work with the Scheme Events Leads and Scheme Event Manager to deliver requirements for Scheme Events and Projects (time scales, deliverables, quality, sign off) and to input into the planning process.
To review the work of Pensions Data Technicians and provide feedback and technical support.
To be responsible for the accuracy and quality of Scheme Events and Projects.
To correspond and build working relationships with clients and Capita colleagues.
Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF)