About the Role

Our Home Assurance Team Leader is responsible for ensuring a high level of care and service is provided to our new homeowners after handover. This role ensures the administration team manages individual client files accurately and within agreed timeframes.

Some of these responsibilities include:

• Ensuring each administrator is following all claims and phone calls
• Maintaining ongoing checks of inspector calendars and reports
• Managing escalated client claims
• Liaising with trades (eg plumbers, electricians, subcontractors) and following up on open jobs that have been arranged by the Administrator from start to finish to ensure works have been rectified.

About You

Henley is renowned for its delivery and this role is no exception. As the captain of our Home Assurance (warranty and claims) department, you have a mature and logical approach to problem-s...