The role:

Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.

You will:

• Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
• Produce detailed reports, determine cause, coverage, damage and best repair methods;
• Review scope of works and expert reports to ensure the most cost effective and timely method of repairs;
• Build and maintain relationships with internal and external stakeholders including; local authorities and third-party building surveyors.
• Negotiate and define the scope of work and associated costing with key stakeholders;
• End to end claim management, managing a range of cos...