Our client, a well-established and growing financial services organisation is seeking an experienced
Team Lead, Case Management
(HNW)
to oversee regional case operations and drive operational excellence across service delivery. This is an excellent opportunity for a seasoned insurance operations professional with strong leadership capabilities, commercial awareness, and a track record of managing complex stakeholder relationships within a fast-paced environment.
Key Responsibilities: Lead and supervise the Case Management team, ensuring high standards of operational execution and service delivery Oversee day-to-day operational activities including: Pipeline and workflow management, Account oversight, Execution planning, Revenue and financial tracking Support operational planning by preparing, reviewing, and monitoring execution plans against agreed milestones Drive implementation of operational changes in alignment with internal policies, governance frameworks, and business...