Responsible to provide end-to-end hospitality support to the Priority Banking (PB) Service Relationship Managers (SRMs). The Ambassador serves as the primary host of the Priority Banking Center (PBC), orchestrating the customer journey from the building lobby to the center. The role focuses on elevating client satisfaction by maintaining a premium environment, managing non-transactional service needs, and identifying friction points to enhance the overall customer experience.

Job Responsibilities

Orchestrate the Journey

• Act as the Host of the PBC, proactively engaging and ensuring no customer is left unattended during wait times (unless privacy is preferred).
• Ensure all walk-in Priority Banking (PB) customers are attended to in a timely, effective, and accurate manner.
• Facilitate the seamless drop-off model where clients provide instructions and documentation for immediate departure, while the Service Relationship Manager (SRM...