Roles & Responsibilities:Customer Journey Management: Oversee the entire car buying process for customers sourced through CW, ensuring a seamless and satisfying experience from initial contact to final purchase.Follow-Up Skills: Strong follow-up skills on both fresh and existing leads, ensuring continuous engagement and conversion.Prospect Engagement: Proactively reach out to digital customers, effectively converting inquiries into potential buyers through persuasive communication and personalized follow-ups.Test Drive Excellence: Deliver an exceptional test drive experience that highlights the vehicle's features and benefits, leaving a lasting impression on prospects.Timely Proposals and Quotes: Ensure that all proposals and quotes are accurately prepared and promptly shared with prospects, maintaining transparency and trust.Data Management and Reporting: Diligently update and manage all follow-ups, showroom visits, test drive completions, bookings, and retail information in the DMS, ...