The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features
• The agent shall make every reasonable attempt to resolve and provide the service where possible
• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team.
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures
are followed up effectively
• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual...