Roles and Responsibilities Superior and Consistent Customer Service Ensures Efficient complaint management within specified TATsDrives high service scoresConducts customer engagement programs and marketing eventsEnsures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes Ensures Upkeep of the Branch and ATM and raises issues if requiredLiaises with respective teams for effective and efficient Fraud Management within the clusterEnsures branch compliance with Bank’s policies and processesEnsures timely submission of MIS reportsEnsures safety and security of Bank and customer's assetsEnsures Audit related deliverables both internal and external are met as per the prescribed normsEnsures Role clarity to employees in the branch and manage attrition Cross Sell & Portfolio Management Focuses on Sustained Revenue Generation for their respective branchAcquire L...