Collections Account Agent

Cebu City | Onsite

Caldwell Communication



About Caldwell Communication

Caldwell Communication is actively hiring Collections Account Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.



Job Description

We are hiring Collections Account Agents to assist clients with account inquiries, payment reminders, and billing resolutions while providing professional and respectful customer support.



Responsibilities:



-Handle collection-related inquiries via phone, chat, or email

-Assist customers with overdue payments and billing concerns

-Negotiate payment arrangements when necessar...