Position Overview
Roles and Responsibilities Key Responsibilities :-
Develop and maintain business relationships with select group of customers through individualised customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met timely checking of account opening documentation, opening of accounts etc. Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction Manage customer escalations and ensure customer grievance redressal Maintain complete customer profile including the risk profile, demographics and assets in the bank Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products Identify ...