**Application Development Lead Analyst -** **Technology L1/L2 Production Support**

Position Overview

As a Technology L1/L2 Production Support Lead Analyst, you will lead L1/L2 production support for enterprise healthcare applications. You will manage incident triage, escalation processes, and shift operations while driving automation and continuous improvement to enhance operational maturity across Evernorth’s technology platforms.

Responsibilities

+ Lead L1/L2 production support operations for enterprise healthcare applications.

+ Manage incident triage and escalation processes to ensure timely resolution.

+ Perform initial troubleshooting and diagnostics for application and infrastructure issues.

+ Coordinate with L3 support teams and development for complex issue resolution.

+ Maintain and update monitoring dashboards, alerts, and health checks.

+ Manage on-call schedules, shift handover processes, an...