Position Overview
Major responsibilities include, but are not limited to:
Account & Relationship Management/Ownership
Relationship Building: Within assigned territory, proactively establish and manage communication lines at the account and adoption levels with technical contacts, administrators, integration contacts and users. Through research and knowledge, CXAs should personalize language and approaches to ensure contacts feel supported using BFW products successfully and seamlessly, rather than seeing tasks and communication as a check list. Note that building these relationships can occasionally stretch into other work with this district, including but not limited to weekly check ins and pre-adoption meetings to meet key players and ensure their success upon adoption.Account Oversight: Monitor and manage account health as identified by leadership and beyond, ensuring smooth operations and proactive identification of potential friction points and ongoing an...