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Helpline Team Leader (Full Time)

Iris Recruitment
Location 📍 west midlands, United-Kingdom
Posted 📅 June 08, 2026
Work Type ⏰ Full-time

Position Overview

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? Our client is recruiting for the following exciting and rewarding position: Helpline Team Leader (Full Time) Location: Erdington, Birmingham Hours: 37.5 hours per week Salary: £29,099 per annum The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. Our client is looking for people who can work under pressure, remain calm and have excellent communication skills. As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls. Their Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays. Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role, and ...

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Job Details

Employment Type
Full-time
📊
Category
Social services / care / work
🏠
Work Arrangement
On-site
📍
Location
west midlands, United-Kingdom