Helpdeskmedewerker (Junior) – P1

Brussels & Ghent, Belgium
Full-time (100%) | Hybrid (min. 50% on-site)
Start Date: 01 June 2026
Application Deadline: 18 May 2026

We are looking for a Junior Helpdesk Medewerker to join the Central Team within the Digital Flanders Loketplatform. In this role, you will be part of a transversal environment supporting digital government services used by citizens, businesses, and organisations across Flanders.

You will act as the first and second-line support contact, helping to ensure smooth operation of digital platforms such as citizen portals, e-services, and contact centre solutions.

Key Responsibilities

• Handle 1st and 2nd line support tickets with ownership and accountability
• Analyse, categorise, and prioritise incidents and service requests
• Provide support to citizens, partners, and internal technical teams
• Communicate clearly and professionally (writte...