Full Time
Hogansburg, NY, US

Salary: $20.28 Hourly



Job Title: IT Helpdesk Technician

Department: Information Technology

Reports To: IT Helpdesk Supervisor

FLSA Status: Non-Exempt

Starting Rate : $20.28 per hour

License : Class III

Closing Date: Open Until Filled



SUMMARY: The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.




ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.




Strategy & Planning


+ Evaluate documented resolutions and ...