**Overview**

**The Work:**

The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is responsible for responding to service requests and incidents via phone, email, ticketing system, and in person, ensuring timely resolution in accordance with established service-level agreements.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

**Responsibilities**

**Key Responsibilities:**

+ Meet daily IT operational requirements of approximately 1400 users. 900-1200 (tickets per month).
+ Deliver operational computers to end users within the same day 90% of the time.
+ Ensure the end user is notified directly by a help desk...